Delete your JetKit account

Last updated: October 11, 2026  ·  Applies to the JetKit app for iOS and Android, published by JetKit, and the account behind it

1. Delete from inside the app

This is the fastest route. It needs the JetKit app and the account signed in.

1. Open JetKit and go to the Settings tab.
2. Scroll to the bottom. Next to Sign out there is a red Delete account button. Tap it.
3. If you have an active subscription that will bill again, the app first shows a notice titled “Your subscription will keep billing.” Deleting your account does not cancel a subscription, and JetKit cannot cancel it for you. The notice has a button that opens your subscriptions in the App Store or Google Play, where you can cancel. To go on, tick “I have read this. Deleting my account will not stop the billing” and tap Continue to delete my account, or tap Keep my account to stop.
4. A dialog titled Delete Account explains that this permanently deletes your account and all data and cannot be undone. Tap Delete My Account.
5. A second dialog asks “Are you absolutely sure?” Tap Yes, Delete Everything.
6. The app sends one request to our server, which removes everything listed in section 3 while you wait. When the server answers, the app signs you out and returns to the sign-in screen. Your account is gone; signing in again would create a new, empty account.

If the app says “Account not deleted,” the request did not reach our server. Check your connection and try again, or use the email route below.

2. Request deletion by email

If you have deleted the app, cannot sign in, or would rather not use the app, email us instead. The website has no delete button.

• Send the email to info@jetkit.ai.
• Use the subject line Data Deletion Request.
• Send it from the email address on your JetKit account if you can. If you signed in with Google or Apple, say so, and give the email address that sign-in uses. If you cannot write from that address, tell us which address the account uses and we will write to it to confirm the request is yours.
• Say that you want your account deleted. You do not have to give a reason.

We then remove the same data as the in-app route, listed in section 3, and reply when it is done. If you also want anything from section 4 removed where we can, say so in the same email.

3. What is deleted

Both routes remove the same things. This is the whole list of what our systems hold under an account:

• Your account record and everything stored under it: your name, email address, home city and profile settings; your closet items with their AI attributes; your trips, packing lists, packing plans and packing state; your saved outfits and signature looks; your style quiz answers and style profile; your favorites; your subscription status; your AI scan count; and your choice about tips and updates by email.
• Your photos: every closet photo (the photo, the untouched copy and the cut-out with the background removed) and your profile photo.
• The records of what you did in the app that were saved with your account ID: usage records, the scan and limit events, and the records of the upgrade screen.
• Messages you sent through the Help form, with your email address, account ID, topic and message text, as stored in our database.
• Trip pages you shared by link. The link stops working.
• The records of subscription notices that RevenueCat sent our server about your account.
• Your sign-in. The sign-in account is removed last, after the data, so that a failure part way through leaves an account that can still sign in and ask again. Then a second pass removes anything written while the deletion ran, such as a subscription notice that arrived mid-way, and tries again any step that failed the first time.

In the rare case that one step still does not finish, our server records which step it was, so that it can be completed. The 30 days in section 5 cover that too.

4. What is kept, for how long, and why

Deleting your account reaches everything stored under it. It does not reach these:

• Your subscription. A JetKit Pro subscription is a contract between you and Apple or Google. Deleting your account does not cancel it, and we cannot cancel it for you; the store keeps billing until you cancel it in your App Store or Google Play account. RevenueCat, the service that verifies purchases for us, also keeps its own record of your purchases under your JetKit account ID (not your name or email), under RevenueCat’s terms. We delete our copies of its notices (section 3), not RevenueCat’s records.
• A Help form message that was already emailed. Each Help form message is also emailed to our support inbox through Resend, with your email address, account ID, topic and message. The stored message is deleted with your account; the email in our inbox, and Resend’s record of having sent it, are not, because an email that has been sent cannot be unsent. If you want the inbox copy deleted as well, say so in your request and we will delete it by hand.
• A waitlist sign-up on the website. It is stored by email address with no account ID, so account deletion cannot find it. Section 6 explains what to do.
• Usage records made while you were signed out. They carry no account ID, so they cannot be matched to you or to anyone, and they are not deleted.
• Server and website logs. Our server, hosted on Railway, writes log lines that can include your account ID, including the line that records the deletion itself. Vercel keeps the website’s request logs. Both are kept for those hosts’ normal log retention periods, which we do not control.
• Copies kept by the services that processed your data. Anything OpenAI, Modal or OpenWeather keep under their own terms is theirs to keep or delete. Our Privacy Policy, section 4, says what each of them received.
• The copies on your phone. The app keeps its own copies of your closet list, saved outfits, trips, packing plans and working copies of photos. Deleting your account removes the favorites copy and nothing else on the phone. The rest goes when you delete the app or clear its data.
• Encrypted backups. Our Privacy Policy says some data may persist in encrypted backups for up to 90 days before being permanently deleted.

5. How long it takes

From inside the app, deletion starts as soon as you confirm and runs while you wait; the app signs you out when the server answers. By email, we act once we have confirmed the request is yours. Our Privacy Policy commits us to deleting your personal data, wardrobe photos and trip data from our active systems within 30 days, whichever route you use, and that is the time we promise here too.

6. If you joined the waitlist but never made an account

Joining the waitlist on jetkit.ai stores your email address in two places: a waitlist record in our database (your email address, where it came from, and the status “waitlist”; nothing else) and a contact on our list at Resend, the service that sends the confirmation email. There is no account behind it, so the in-app route does not apply, and account deletion would not find it.

The unsubscribe link in the waitlist email stops the email. It does not delete your address: it marks your contact at Resend as unsubscribed so that nothing more is sent and the address is not added again, and it leaves the waitlist record as it is. If you want your address removed, not just silenced, email info@jetkit.ai with the subject line “Data Deletion Request” and the address you signed up with. We delete the waitlist record and the contact at Resend by hand and reply when it is done, within 30 days.

7. Questions